FAQ Articles

VOC stands for volatile organic compounds. They are released as gases from things like new carpet, paint solvents, furniture, and household cleaning agents. They can adversely impact your indoor air quality.

BTU stands for British Thermal Unit and by definition is the amount of energy it takes to change one pound of water one degree. It is a measure of heat content of an appliance. The more BTUs the higher the available heat. Btu’s are commonly used to give a rating of size to many different appliances including furnaces,…

It means that you are charged from the time a technician leaves their last job till they get to yours. At Terry’s you’ll NEVER be charged from port to port or for time to run down the correct parts for your system.

Generally we show the customer the defective parts and dispose of them for our clients. The old parts are in fact yours and you can do with them as you see fit. The exception is in warranty replacement parts, they must be returned to the manufacturer.

Customer Assurance Pricing (CAP) is a way that we control pricing to our customers. It is based on a repair, rather than on time and materials. This way we insure every customer gets the same price and the best value.

They are good for only one room and then only the fan forced units. For more information see Consumer Reports February 2002 where they tested 16 different air purifiers, or a second article in October 2003. Honeywell produces whole house air cleaners that are far easier to care for than stand alone units. These systems…

There is no clear cut answer here. It depends on how old your unit is and how efficient it is. Units produced from about 1985 on are probably going to work just fine to below zero weather conditions. Trane does not recommend turning their units off anytime. By our calculations, they still produce more heat…

Basically any time in the season is a good time. When is not as important as if. Just make sure that it gets looked at least once each year.

NO. they create too much restriction to the air flow and may damage your system, If you want better filtration purchase the pleated filters.

All manufactures recommend you change filters monthly. However, if you have a thick filter you may not need to change it as often.