Dear Terry's Heating, and Cooling Systems,
The Hill family would like to express our deepest customer appreciation for the outstanding support that your entire staff rendered us in trying to resolve issues with my father’s (Robert J. Bell) AC unit. We were impressed with the tenacity, dedication and customer focus of your responding technicians as well as their advocacy on our behalf in trying to ensure a successful outcome.
Management also demonstrated that they stand by their word in terms of serving their customer base, going to bat for us, in efforts to assist my aging father, who has been a very loyal customer with your business, in providing timely and extensive repairs at very little cost, recognizing that he has taken it upon himself to ensure that bi-yearly inspections and repairs if needed are performed by your technicians. We could not ask for a better service support company, as you all have exhibited service above and beyond what we have experienced with other similar service providers in that area of Idaho, quality services that rival what we are now experiencing here in our new home in Boise.
We will definitely be recommending your services to others, who may be looking for quality, honest, timely and fair priced Heating, Cooling products and services. Everyone to include the technicians, supporting staff and management should be commended for a job well done. We could not have asked for a more professional and caring engineering support team. You are simply the best of the best.
Please feel free to publish our letter for other potential or existing customers to view. They need to know you run a top notch, transparent and quality service, and that they can trust who they are dealing with to provide those services.
Scott wanted to tell you what a great job Shawn & Justin did for him. He was very impressed with the quality of work and professional attitudes.
The gentlemen that installed the equipment were friendly and kind. The overall experience was great and I was not treated like I didn't know anything even though I didn't. Very courteous. I appreciate the customer service.
I was very pleased with Terry’s Heating and Air Conditioning. Everyone was a pleasure to deal with and they took the time to answer my questions thoroughly, I would recommend them to anyone.
The contractor crew was great, work was completed and cleanup was exceptional good. I feel as of I didn’t have to worry about a mess to clean up and I didn’t.
He thought Kameron did a wonderful job and appreciated his help. They will definitely use us again!
The whole experience was fast easy and great. The servicemen were awesome and seemed very knowledgeable. Since the install we have been extremely happy with our new furnace, and I am sure we will be happy with the Air Conditioner next summer. Terry’s made it an easy transaction, and the Trane product is working great.
I have known Terry since he started his heating company. He traded with me at my service station. I recommend his business to everyone when I get the chance.
Shawn and Justin were great installers. Very clean in their work & considerate of my wishes. They are keepers.